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CRM Specialist

Location: Boston, MA

Description

THE POSITION

The Brattle Group is seeking a full-time CRM Specialist to support the firm’s marketing efforts. The Client Relationship Management (CRM) Specialist works in a collaborative environment to manage the firm’s CRM database, InterAction. This includes conducting data cleanup and quality control, providing training and troubleshooting support to all users, helping to monitor the flow of information between the CRM and other firm databases, and managing mailing lists. This position reports to the Senior Marketing Manager, but liaises with numerous departments within the firm and plays a key role in the success of Brattle’s internal and external communications initiatives. Specific responsibilities include, but are not limited to:

  • Working interdepartmentally to ensure consistency of data and adherence to data quality best practices
  • Managing user accounts and licenses and providing new user and on-going training
  • Conducting ongoing data cleansing to ensure effectiveness of marketing communications, including checking for duplicate contacts and standardizing data fields
  • Documenting CRM- and data-related policies and procedures and answering questions as they arise from staff
  • Monitoring overall maintenance and accuracy of data in the firm’s CRM and the flow of data between the CRM and other databases
  • Staying current on CRM best practices in order to optimize database infrastructure to support efficient search and reporting capabilities based on the needs of the firm
  • Overseeing and updating corporate structure of client records, including researching and verifying company mergers, name changes, and locations
  • Understanding firm's practice group structure and marketing initiatives to compile and deliver mailing lists as well as client and prospect data

THE CANDIDATE

This position requires strong organizational, collaboration, and research skills.  The ideal candidate will also possess:

  • Bachelor’s degree
  • At least 4 years of professional experience including 2 years of database administration
  • Advanced knowledge of InterAction Web & Windows client or similar CRM database
  • Strong attention to detail, particularly in performing high-speed data entry
  • General knowledge of corporate structures and basic corporate research
  • Ability to collaborate with cross-functional teams
  • Commitment to maintaining confidentiality of client, firm, and personnel information
  • Familiarity with professional services marketing a plus
  • Ability to thrive in a fast-paced office environment handling multiple tasks and demands
  • Must be able to exercise appropriate judgment and demonstrate appropriate and effective communication skills.
  • Evening work as well as occasional travel may be required.

THE PACKAGE

We offer a generous compensation and benefits package, including medical, dental, 401K/profit sharing, life and disability insurance, paid time off, and internal professional development and training programs, designed to reward success at all levels. Details regarding compensation will be based on the successful candidates’ knowledge, skills, and experience.

In order to be considered for this position, please submit a cover letter with salary history and resume.

The Brattle Group is an Equal Opportunity Employer: Minority/Female/Veteran/Disabled




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The Brattle Group is an equal opportunity employer. As such, it adheres to an employment policy which prohibits discriminatory practices or harassment against applicants or employees based on race, color, creed, religion, citizenship status, national origin, ancestry, sex, gender identity, age, height, weight, domestic partner status, Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), sexual orientation, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), marital status, veteran status, political affiliation, or any other legally impermissible factor. Additionally, The Brattle Group complies with all applicable state and federal employment laws.     

The Brattle Group is also an Affirmative Action employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Furthermore, in order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act (JVA) of 2002, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact +1.202.955.5050 (phone) or +1.202.419.3335 (fax) for assistance. Please reference this statement and the position title in your communications.