Technology Support Specialist
The Brattle Group is seeking a motivated and flexible individual with strong customer service and communication skills for a full-time Technology Support Specialist to support the Information Technology department in our Boston, MA office. The position is responsible for providing technical support and training to users of PCs, collaboration solutions and related end user technologies and products. Additionally, this role facilitates the IT Help Desk function to identify, resolve, and prevent the reoccurrence of problems.
Some of the day-to-day responsibilities of this role include:
This position is responsible for providing critical technical support to users of PC and related desktop products. This Technical Support Specialist must be able to provide in-the-moment technical training to new and existing staff. Other requirements include:
We offer a generous compensation and benefits package, including medical, dental, 401K/profit sharing, life and disability insurance, paid time off, and internal professional development and training programs, designed to reward success at all levels. Details regarding compensation will be based on the successful candidates’ knowledge, skills, and experience.
In order to be considered for this position, please submit a cover letter with salary history and resume.
The Brattle Group is an Equal Opportunity Employer: Minority/Female/Veteran/Disabled
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The Brattle Group is an equal opportunity employer. As such, it adheres to an employment policy which prohibits discriminatory practices or harassment against applicants or employees based on race, color, creed, religion, citizenship status, national origin, ancestry, sex, gender identity, age, height, weight, domestic partner status, Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), sexual orientation, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), marital status, veteran status, political affiliation, or any other legally impermissible factor. Additionally, The Brattle Group complies with all applicable state and federal employment laws.
The Brattle Group is also an Affirmative Action employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Furthermore, in order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act (JVA) of 2002, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact +1.202.955.5050 (phone) or +1.202.419.3335 (fax) for assistance. Please reference this statement and the position title in your communications.