Career Opportunities

Dispatcher/Logistics - School Bus

Location: Grosse Pointe
Job Code: 21
# of Openings: 1


Core Responsibilities:

Supervises and coordinates activities and work assignments of Trinity Transportation School Bus/Motor Coach Drivers and Bus Attendants according to designated schedule; conveys importance of student passengers safely and courteously.


  • Monitors and records movement and location of buses using GPS tracking, radio and telephone communication
  • Receives telephone or radio reports of accidents, delays, fires, equipment breakdowns, and other operating or maintenance difficulties from bus drivers, and takes necessary steps to resolve problems efficiently
  • Responsible for the development, administration and maintenance of School Bus/Motor Coach Driver and Bus Attendant work schedules
  • Assigns and directs the work of School Bus/Motor Coach Drivers and Bus attendants
  • Communicates with the customer for last minute added routes and trips
  • Ensures all school bus routes and various trip assignments are covered every day they are scheduled
  • Communicates and verifies with Reservations Department that trip information is accurate
  • Administers and enforces Trinity Transportation time and attendance policy
  • Reports difficulties and dispatches information, recommendations and instructions to other Trinity transportation departments to maintain, or restore service and schedules
  • Dispatches extra vehicles and emergency crews to scene of accident or breakdown, advising them of location of trouble
  • Communicates with Mechanics to arrange transportation of vehicles to and from off-site repair facilities
  • Maintains log of scheduled runs, numbers of vehicles, and names of drivers.
  • Records all calls and emergency response situations
  • Makes report of all accidents
  • Maintains and updates vehicle breakdown board
  • Meets with employees and Human Resource Director to resolve customer complaints and employee complaints
  • Provides regular feedback to Terminal Manager regarding Bus Driver and Bus Attendant performance
  • Investigates customer/client complaints regarding Trinity services and customer / parent complaints regarding Trinity employees
  • Has authority to recommend suspension to Terminal Manager
  • Has authority to recommend disciplinary action to Terminal Manager
  • Meets with Bus Drivers, Bus Attendants in order to communicate infractions of operating regulations and/or customer/parent complaints
  • Conducts disciplinary sessions if requested by Terminal Manager
  • Writes and signs disciplinary notices
  • With approval, has authority to discharge employees
  • Makes a formal record of all suspensions and disciplinary actions

Job Requirements:

  • Keyboarding: 30-50 wpm
  • Proficient in Microsoft Suite: Word Excel Outlook Email
  • Knows operation of: Facsimile Telephone system Must have high school diploma
  • Must have a valid MI driver’s license
  • Speaks clearly; cooperates with others; remains flexible and responsive; learns quickly. Is able to read and understand geographical maps.

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We Are A Premier Transportation Company Serving South East Michigan And Beyond

I just wanted to send you a nice thank you. Bob was very professional & extremely punctual. We received numerous comments from our customers on the trip, on how great Bob was as a driver in Chicago.
Nicole Tilley, R.L. Deppman

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