Career Opportunities

Dispatcher - Motor Coach

Location: Wyandotte
Job Code: 35
# of Openings: 1


Core Responsibilities:

  • Supervises and coordinates activities and work assignments of Trinity Transportation Motor Coach Drivers according to designated schedule; provides customer service to current and potential customers.


  • On a daily basis, responds to email, on-line, telephone, and fax inquiries received from customers interested in booking motor coach and scheduling field trips, outings, events utilizing a motor coach or shuttle. Interested parties include public school systems, private schools, clubs, fraternal organizations, municipalities, state and federal governments, etc.
  • Assigns and directs the work of Motor Coach Drivers.
  • Ensures all trip assignments are covered every day they are scheduled.
  • Returns calls to interested parties; determines transportation needs; provides pricing and scheduling information.
  • Determines appropriate bus, or vehicle of transport that would meet the needs of the customer and federal/state regulations.
  • Receives telephone or radio reports of accidents, delays, fires, equipment breakdowns, and other operating or maintenance difficulties from bus drivers.
  • Monitors and records movement and location of buses using GPS tracking.
  • Administers and enforces Trinity Transportation attendance policy.
  • Reports difficulties and dispatches information, recommendations and instructions to other Trinity transportation departments to maintain, or restore service and schedules.
  • Posts information to records, sorts and distributes incoming correspondence, answers telephone, and performs similar duties.
  • Keeps a record of incoming messages from customers, bus drivers, local authorities and others regarding service complaints, accidents, breakdowns, failure to provide service, etc.
  • Using a computer, inputs reports, business correspondence, forms, and other material.
  • Using email develops and sends brief business correspondence to Trinity staff and to customers and vendors.
  • Follows-up on time sensitive matters with Motor Coach Supervisor and others.
  • Enters customer information into the RBS system; closes the customer sale, allowing the customer to be billed. 
  • Dispatches extra vehicles and emergency crews to scene of accident or breakdown, advising them of location of trouble.
  • Maintains log of scheduled runs, numbers of vehicles, and names of drivers.
  • Records all calls and emergency response situations.
  • Meets with employees and Human Resource Director to resolve customer complaints and employee complaints.
  • Provides regular feedback to Motor Coach Dispatch Supervisor regarding Bus Driver performance.
  • Investigates customer/client complaints regarding Trinity services and customer / parent complaints regarding Trinity employees.

Job Requirements:

  • Keyboarding: 30-40 wpm
  • Proficient in Microsoft Suite: Word Excel Outlook Email
  • Knows operation of: Facsimile Telephone system
  • Must have high school diploma
  • Must have a valid MI driver’s license
  • Speaks clearly; cooperates with others; remains flexible and responsive; learns quickly. Is able to read and understand geographical maps.

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We Are A Premier Transportation Company Serving South East Michigan And Beyond

I just wanted to send you a nice thank you. Bob was very professional & extremely punctual. We received numerous comments from our customers on the trip, on how great Bob was as a driver in Chicago.
Nicole Tilley, R.L. Deppman

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