Customer Service Representative-Bilingual Portuguese/English
|Company Order Number:||76-2012|
|# of openings:||1|
Market Force has recently been recognized as a “Cool Vendor of the Year” by Gartner Group, a top private company by Colorado Business Magazine, ranked #21 on the Honomichl List and one of the country’s fastest growing companies by the Inc 500|5000.
Market Force is the leading global customer intelligence solutions company for some of the world’s largest brands, including major retailers, restaurants, grocery and convenience stores, financial institutions, hotels and hospitality, entertainment studios and consumer packaged goods companies. We are a privately-held company with our headquarters in Louisville, Colorado, and four Centers of Excellence in Albany, NY, Atlanta, Georgia, Winnipeg, Canada and outside of London, UK.
Our solutions help brands make sure they are consistently delighting their customers in every store, every time, and driving bottom line improvement. We provide clients with a comprehensive customer intelligence solution which includes collecting and analyzing multiple customer experience data streams from their locations, including mystery shopping, customer satisfaction surveys, call center services, and social media monitoring to give a holistic view of their in-store experience. At the same time, we are pioneering a new market—customer intelligence—with a groundbreaking technology platform that hosts that data and predictive analytics that enable clients to understand what matters most to consumers, and what changes will have the biggest impact to the business.
Click here to read about Market Force in the press.
Market Force Information is seeking Bilingual Portuguese/English Customer Service Representatives for our Winnipeg Operations. The Customer Service Representative is the direct link to our clients and their customers. Through communicating with customers and accurately recording their feedback while promptly addressing their needs, overall client satisfaction and retention is increased. The professional frontline support offered by the Customer Service Representative directly helps clients to improve their business. A CSA also provides valuable support to all departments and team members at Market Force Information’s Customer Feedback Center of Excellence.
Non-essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Proficient in the use and application of MS Office Suite (Word, Excel, PowerPoint and Outlook).
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