At the Highest level, Catholic Hospice Employees must (a) be committed to Hospice philosophy and mission and (b) provide outstanding customer service, aligned with the Customer Service Guidelines, to both internal and external customers. Additionally, be able to promote an awareness and understanding of positive ethical and moral principles consistent with the mission, vision, and values of Catholic Hospice and those required by law. The Social Worker is responsible for the planning, implementation, functioning and evaluation of the social services needed by patients and families.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Commitment to Hospice philosophy and mission.
- Commitment and Implementation of Catholic Hospice's "Customer Service Guidelines."
- Ability to interact with the public and other employees in a positive manner and promote a cooperative working environment.
- Ability to handle sensitive information, maintain confidentiality, and coordinate several projects at the same time.
- Ability to coordinate several projects at the same time with competing demands and tight time lines.
- Demonstrate adherence to Catholic Hospice, Inc. polices and procedures and pertinent State and Federal Rules and Regulations.
- Computer literacy required with proficiency in word processing and general computer applications.
- Provide accurate and appropriate documentation and submit daily.
- Demonstrates knowledge of hospice levels of care, Medicare and Medicaid Hospice Benefits by providing appropriate documentation when the need arises.
- Ability to participate as an integral member of the interdisciplinary team in providing supportive services to patients and families through On-Call system.
- Exhibit high comfort level in dealing with terminal illness.
- Consistently able to work calmly and maintain effectiveness in situations of high stress.
- Maintaining the ability to extend hospitality and patience while assisting patients, families, physicians and peers under stressful circumstances.
- Ability to travel to any location throughout South Florida as needed and expand territory as business needs dictate.
- Makes visits as necessary according to assessed needs, within established time frames.
- Provides written weekly schedule to Team Manager.
- Makes home or hospital visits during the workweek.
- Arranges time so as to be available for group meetings, individual and family interviews during the evening hours as needed
- Provides individual counseling of patients and family members.
- Provides family counseling to facilitate the family's coping with terminal illness.
- Provides consultation services to the other members of the team.
- Provides coordination and liaison service between Hospice caregiver and community agencies, hospital caregivers, funeral directors, lawyers, schools, etc.
- Provides referral services for the patients and families to the community agencies for needs beyond the scope of Hospice care, such as long term therapy, psychiatric care, financial assistance, etc.
- Provides Bereavement counseling services to families of patients who received hospice care in a variety of treatment modalities including individual, family and group.
- Participates in educational and developmental programs to enhance his or her ability to provide therapeutic services to patients, families, staff and the community.
- Accounts to the Support Services Coordinator for appropriate use of work logs in providing both service to patient/families and service to Hospice Staff and community.
- Completes clinical note, psychosocial and financial assessments, interdisciplinary notes, bereavement assessments, etc., and gives copies to appropriate Manager.
- Provides community education in the form of workshops, lectures, etc.
- Participates in orientation, team meetings, staff development and other interdisciplinary meetings.
- Utilizes Support Services Coordinator to gain input, seek resources and to obtain clinical supervision.
- Assumes other responsibilities as requested by the Team Manager.
Ability to read, analyze, and interpret common information, reports and medical documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the Healthcare industry. Ability to effectively present information to management, public groups, referral sources or patients and caregivers. Ability to speak and write Spanish is strongly preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, sit and talk or hear. The employee frequently is required to use hands and fingers, to handle, or feel, sit for long periods of time, stand frequently, bend, squat, reach and turn to access files and office equipment. Must be able to lift up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Field positions will be exposed to various unfamiliar conditions which may include, but are not limited to: patient homes, nursing homes, assisted living facilities, doctor's offices and hospitals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Masters Degree in social work from an accredited school.
- LCSW preferred.
- Preferably certified by an appropriate agency.
- At least one year's experience in related area.
- Must be 18 years or older
- Pass the drug test
- Ability and willingness to work a flexible Full Time schedule that includes weekends, evenings and holidays
- Excellent oral and written communications skills in English. Bilingual (English / Spanish) strongly preferred
- Proficiency in word processing and general computer applications, including, but not limited to Microsoft Office. Experience in Suncoast or Medicare / Medicaid systems a strong preference
- Must be able to use facsimile, write and transcribe information accurately
- Must be able to provide own transportation to various locations in service areas, as required by duties