Service Delivery Specialist

Posting Location: FL - Miami
# of openings: 1

Description

 

Position Title:  Service Delivery Specialist              

 

Position Summary

 

The main role of this position is screening, managing, and oversight of customer service orders from order acceptance to billing, aligned to the established standard process timeframes and workflows. The candidate hired for this position will be key and entrusted to ensure customer satisfaction is held to the highest standards measured by our cooperate values.

 

Essential Job Functions

 

  • This position will be vital to the seamless delivery of both Ethernet and Direct Internet Access (DIA) services to customers and will be required to regularly interact and communicate with external customers and internal working teams supporting implementation. 
  • This position will be required to manage the progress of projects and report on the status of these projects to management and executive level individuals.

 

Education/Certifications

 

  • High School Degree or equivalent required
  • Bachelor’s Degree preferred

 

Experience/Minimum Requirements

 

  • One (1) to three (3) years in a customer facing
  • Foundational knowledge of Ethernet and/or DIA services

 

Other Skills/Abilities

 

  • Strong attention to detail
  • Ability to multi-task and prioritize tasks appropriately
  • Excellent customer service and communication skills both verbal and written
  • Project/Time Management skills
  • Accounting/Finance skills
  • Resourceful, creative and results oriented thinker
  • Ability to influence without having direct or indirect organizational control
  • Proficient computer skills with J.D. Edwards/other systems
  • Microsoft Office (Excel, Word, Access, Power Point, etc.)

 

Organizational Relationship

 

Reports to: Program Manager 

 

Title(s) of direct reports (if applicable: N/A

 

Working Conditions:  Works in a normal office setting with no exposure to adverse environmental conditions.

 

Additional Information:  N/A

 

 



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