Temporary NOC Operator

Posting Location: PA - Canonsburg
# of openings: 1

Description

Company Summary

Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 60,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $60 billion. 

Position Title:  Temporary NOC Operator                                        

Position Summary

Provides support in a 24x7x365 days/year role that monitors, tracks, and escalates various issues to ensure company compliance requirements.

Essential Job Functions

  • Monitor alarm activity from remote communications sites to ensure company compliance.

  • Open, track and close trouble tickets.

  • Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.

  • Assist in the monitoring and control of after-hours headquarters building and site security.

  • Interface with field personnel to verify repairs and testing of alarm systems.

  • Assist in resolution of NOC daily reports.

  • Basic troubleshooting and configuration of alarm systems.

  • Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures.

  • Provide first contact with land owners, outside vendors, police, fire and emergency service responders.

  • Interface and assist with other NOC’s and their technicians during QLI’s, third party repairs and service outages.

Education/Certifications

  • High school diploma or equivalent

Experience/Minimum Requirements

  • Previous customer service and/or service dispatch experience

  • Telecommunication experience preferred

Other Skills/Abilities

  • Basic telephone operation skills

  • Excellent customer service skills

  • Proficiency in Microsoft Office programs and ability to learn specialized system tools

  • Skilled at completing tickets for maintenance purpose

  • Ability to multi-task in a fast paced environment

  • Knowledge of wireless communications a plus

  • Detailed oriented with strong written and verbal communication skills

Organizational Relationship

Reports to:  Supervisor Operations

Title(s) of direct reports (if applicable):  N/A

Working Conditions:  Works in a normal office setting with no exposure to adverse environmental conditions.  Shift work including nights and weekends.  On-call environment.

Additional Information:  N/A

Crown Castle is an Equal Opportunity Employer.



Previous Applicants:

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