IT Support Services Intern

Posting Location: PA - Canonsburg, PA - Pittsburgh
# of openings: 1

Description

Company Summary

Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 60,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $60 billion. 

Job Title: IT Support Services Intern/Co-Op (Client Services)

Company Summary: We are Crown Castle, the nation’s largest provider of communications infrastructure, with over 40,000 cell towers and 60,000 route miles of fiber. If you’ve ever made a call, sent a text, or watched a video on a mobile device, there’s a good chance you’ve used our equipment.

Job Summary: The IT Support Services Intern/Co-Op will be responsible for supporting operations in the three areas of IT Client Services: Help Desk, Asset Management, and Desktop Support. The Intern/Co-Op in this position will rotate through each area, gaining real-world knowledge and experience along the way.

What You Will Learn and Experience:

  • First-hand knowledge of supporting over 4,500 end users in a fast-paced, highly-evolving, exciting, and industry-leading environment

  • Gain hands-on experience and develop a working knowledge of leading IT platforms and tools such Windows 10, Office 365, ServiceNow, MobileIron, and SCCM

  • Involvement in planning, strategy, and brainstorming sessions

Some of What You Will be Doing:

  • Participating semi-weekly in the Change Control (change management) process

  • Taking part in the system design and implementation of our enterprise ticketing system (ServiceNow)

  • Troubleshooting service interruption and degradation (Incidents)

  • Fulfilling “Install, Move, Add, and Change” (IMAC) requests

  • Attending meetings with teammates and other business units across Crown Castle

  • Answering and returning phone calls, emails, and instant messages related to IT support

Qualifications:

  • Currently enrolled and with at least one year of schooling completed

  • Information Technology-related field of study is preferred.

  • Must be dependable, motivated, well-organized, and possess excellent communication skills

  • Physical demands of lifting up to 60 pounds.

Schedule and Compensation:

  • Full-time or part-time hours available each term depending on incumbent’s academic schedule.

  • Pay rate of $16 per hour , plus free parking, onsite café & Starbucks,  and walking trail access

Why should I choose Crown Castle IT for my internship?

  • You want to gain practical, real-world experience from knowledgeable professionals in a company that values its employees above all else

  • You want an efficient, practical, and yes, even fun way to prepare yourself for an exciting career in Information Technology

  • You think cell towers, small cells, and fiber are really cool and exciting!

 



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