Professional Services Engineer

Location: Remote - Home Office - US
Job Code: 154
Department: Professional Services


BeyondTrust is a cyber security company dedicated to proactively eliminating data breaches from insider privilege abuse and external hacking attacks. Over 4,000 customers worldwide trust our risk intelligence platform of unified Privileged Account Management and Vulnerability Management solutions to shrink attack surfaces, identify threats, and maintain compliance.

What Will You Do?
Beyond Trust is looking for a highly motivated, experienced, technical individual to join the Professional Services Engineering team in the US.  As a member of the Professional Services Engineering team, you will be responsible for the following:

  • Gain thorough understanding of customer’s network, information and security systems.
  • Design and architect a best fit solution to meet customer’s business goals.
  • Manage customer communication and expectations.
  • Provide all manners of post-sales support including installation, configuration and product training, both remote and onsite.
  • Provide troubleshooting and de-bugging during the engagement. Assist with post sales technical questions and concerns.
  • At close of engagement, provide a formal hand off to Technical Support.
  • Escalate necessary bugs to Engineering for resolution.
  • Escalate necessary enhancement requests to Product Management for resolution. 
  • Assist the sales team with technical questions/issues.
  • Provide Partner training.

What is Required?

  • Bachelor’s Degree in Computer Science or equivalent technical training or experience.
  • Ability and desire to travel extensively (approximately 50-60% of the time). 
  • In depth knowledge of networking Windows OS, Unix, Linux a must.
  • In depth Knowledge of Protocols, Ports and Windows permissions a must.
  • Strong working knowledge of Active Directory and Group Policy is a must.
  • Strong knowledge of MS SQL Server a must.
  • Knowledge of Firewall, IDS, IPS, Ant virus, Vulnerability Assessment a must
  • Knowledge of Microsoft Windows workstation and server OS and UNIX/Linux OS.
  • Knowledge of Virtualization\Cloud suites such as VMware ESX, Azure, and AWS.
  • Knowledge of LAN, WAN, routers, switches, proxy servers.
  • Knowledge of World Wide Web environments and tools XML, ASP. Etc.
  • Experience with Password Vaulting, Privilege Management, Vulnerability Assessment a plus.
  • Working knowledge of Regulatory Compliance standards including PCI, SOX, HIPAA, GLBA , ISO is preferred.
  • Knowledge of troubleshooting tools like Sysinternals.
  • Web Application security experience a plus.
  • Scripting experience a plus.
  • Strong dedication to customer care.
  • Strong team interaction skills.
  • Excellent communication skills – able to clearly communicate with customers both verbally and written.
  • Ability to understand and analyze customer technical needs.
  • Ability to participate, contribute and interact with Pre Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams.
  • Must have good initiative and assertiveness.

Who are you? 

  • You have unwavering personal integrity and work ethic.
  • You are flexible! You are a team player and excel individually as the situation dictates.
  • You ask “how we can, not why we can’t.”
  • You have a great sense of humor.
  • You are passionate, optimistic, and energetic.
  • You have an insatiable thirst for knowledge and improvement and the desire to grow in your role and with the company!
  • You are up to speed in the latest Cyber Security and Software trends… you work relentlessly to be innovative and stay relevant for the benefits of our customers, partners, employees, and the company.
  • You evoke inspiration in those around you and encourage them to create their best work.
  • You work for the best interest of the team at all times.
  • You have unwavering personal integrity and work ethic.
  • You are proactive; a tenacious self-starter to the core.
  • You are motivated, no excuses, and a tenacious self-starter

Why Join BeyondTrust?

  • BeyondTrust was founded upon a strong hacker culture that believed freedom and creativity were the best approach to build truly industry-changing products.  To this day, that same spirit drives the focus and innovation of our company.
  • This is not your typical corporate office with red Swingline staplers and burnt coffee in the break room coffee pot.  Here, you’ll meet people who are passionate about our culture, their careers… and even Mondays!


We are an equal-opportunity employer, offering a competitive salary with excellent benefits. We welcome all candidate applications who meet the minimum qualifications listed above.

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