System Administrator, Level 3

Location: Ft. Meade, Maryland

Description

ACTIVE SECURITY CLEARANCE REQUIRED:   TS/SCI with “Favorable” Polygraph

REQUISITION NUMBER:   062816.01-NET
POSITION / or Labor Category:  System Administrator, Level 3
LOCATION:   Ft. Meade, Maryland
SEAT LOCATION: TBD


EDUCATION:
   • Bachelors Degree + 15 years experience SA in programs and contracts of similar scope, type, and complexity is required.
   • No Degree + 20 total years

DOMAIN AREA(s) SPECIALIZED REQUIREMENTS:
   * 3 years of demonstrated experience for the items listed: 
        - Business: Service Manager Tools (HP Service Manager 7)
        - Information Technology: ITSM Processes such as Incident management, Event management, Problem management, and Service Request management. Experience in Configuring and Maintaining Core Microsoft Products.


Job Description OVERVIEW:
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.


Labor Category Qualifications and Responsibilities:
(U) Provide support for implementation, troubleshooting and maintenance of IT systems
(U) Manage the daily activities of configuration and operation of IT systems
(U) Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
(U) Provide assistance to users in accessing and using IT systems
(U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
(U) Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
(U) Provide support for the escalation and communication of status to agency management and internal customers
(U) Optimize system operations and resource utilization, and perform system capacity analysis and planning
(U) Provide support for the dispatch system and hardware problems and remains involved in the resolution process
(U) Provide in-depth experience in trouble-shooting IT systems
(U) Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
(U) Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
(U) Support the design of systems, mission architecture and associated hardware
(U) Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
(U) Analyze and resolve complex problems associated with server hardware, applications and software integration

 





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7240 Parkway Drive #140
Hanover Maryland 21076
800-469-9705
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