System Administrator / Shiftwork

Location: Ft. Meade, Maryland

Description

SECURITY CLEARANCE Level:  TS/SCI with "Favorable" Polygraph Clearance

REQUISITION NUMBER:   090116.01-SQ
POSITION:  System Administrator 
LABOR CATEGORY:  System Administrator, Skill Level 0, 1, and 2
LOCATION:  Ft. Meade, Maryland


JOB DESCRIPTION OVERVIEW: 
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.  Manages IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.  Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.  Provides support for the escalation and communication of status to agency management and internal customers.  Provides support for the dispatch system and hardware problems and remains involved in the resolution process.  Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

NOTE: This project incorporates an IWO shift schedule /// IWO Rotating Shift Schedule
     Straights = 9 hour days (5 on/3 off, then 4 on/2 off)
    * Mids = 1800-0600
    * Days = 0600-1800

Shift Pattern
14 days straights
4 days mids
3 days off
3 days mids
4 days off
3 days day-shift
4 days off
4 days day-shift
6 days off
4 days day-shift
4 days off
3 days day-shift
4 days off
3 days mids
3 days off
4 days mids
Repeat


LABOR CATEGORY REQUIREMENTS:
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.  Manages IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.  Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.  Provides support for the escalation and communication of status to agency management and internal customers.  Provides support for the dispatch system and hardware problems and remains involved in the resolution process.  Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

          / / / / / / / / / / / / / /

      Skill for System Administrator, Level 0
      EDUCATION Qualifications: 

      • Bachelor’s Degree in technical discipline from an accredited college or university, OR 
      • No Degree + Five (5) years as a System Administrator in programs and contracts of similar scope, type and complexity.

      System Administrator, Level 0  shall be able to perform the following indicated tasks:
      - Provide support for implementation, troubleshooting and maintenance of IT systems
      - Manage the daily activities of configuration and operation of IT systems
      - Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems 
      - Provide assistance to users in accessing and using IT systems

      
  
     / / / / / / / / / / / / / /


     Skill for System Administrator, Level 1
      EDUCATION Qualifications: 

      • Bachelor’s Degree + Five (5)  years, OR
      • No Degree + Ten (10) years as a System Administrator in programs and contracts of similar scope, type and complexity.

      System Administrator, Level 1  shall be able to perform the following indicated tasks:
      - Provide support for implementation, troubleshooting and maintenance of IT systems
      - Manage the daily activities of configuration and operation of IT systems
      - Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems 
      - Provide assistance to users in accessing and using IT systems
      - Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc
      - Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
      - Provide support for the escalation and communication of status to agency management and internal customers
      - Optimize system operations and resource utilization, and perform system capacity analysis and planning


          / / / / / / / / / / / / / /

     Skill for System Administrator, Level 2
      EDUCATION Qualifications: 

      • Bachelor’s Degree + Ten (10)  years, OR
      • No Degree + Fifteen (15) years as a System Administrator in programs and contracts of similar scope, type and complexity.

      System Administrator, Level 2  shall be able to perform the following indicated tasks:
      - Provide support for implementation, troubleshooting and maintenance of IT systems
      - Manage the daily activities of configuration and operation of IT systems
      - Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems 
      - Provide assistance to users in accessing and using IT systems
      - Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc
      - Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
      - Provide support for the escalation and communication of status to agency management and internal customers
      - Optimize system operations and resource utilization, and perform system capacity analysis and planning
      - Provide support for the dispatch system and hardware problems and remains involved in the resolution process
      - Provide in-depth experience in trouble-shooting IT systems
      - Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance 
      - Provide detailed analysis and feedback to agency management and internal customers for escalated tickets


            
         





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7240 Parkway Drive #140
Hanover Maryland 21076
800-469-9705
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