JOB DESCRIPTION OVERVIEW:
The candidate shall provide application outreach support to enable analysts and support personnel to acquire the specific competencies required to use GLOBALSTORM, COLLECTIVESTORM, and NANOSTORM services, data, and capabilities in the satisfaction of mission requirements.
Technical support shall include documenting for the analysts and support personnel how the integrated systems perform together.
The candidate shall provide the services necessary to provide end user support for the GLOBALSTORM, COLLECTIVESTORM, and NANOSTORM software suite.
Mission Assurance Support for as it relates to GLOBALSTORM, COLLECTIVESTORM, and NANOSTORM will be performed as required and in accordance with the following:
• Understanding of the GLOBALSTORM, COLLECTIVESTORM, and NANOSTORM services/capabilities to provide customer outreach support for the product.
• Develop an extensive working knowledge of the GLOBALSTORM, COLLECTIVESTORM, and NANOSTORM product suite to provide support to customer/analytic user group in order to respond and constantly adapt to changes in the analytic application.
• Support for rapid introduction of new content and metadata to building knowledge and aptitude of end user.
• Support for new tools, analytics, repositories, and new processes and integrated guidance to evolve workforce skills.
• Coordinate new customer implementations, providing effective feedback to maximize use of GLOBALSTORM, COLLECTIVESTORM, and NANOSTORM.
• Provide end-user support via phone and e-mail for the GLOBALSTORM, COLLECTIVESTORM, and NANOSTORM suite of tools.
• Facilitate problem solving between development and sustainment teams to assist in troubleshooting issues reported by the customer to assist with providing a solution.
• Develop working relationship with the end users to utilize product knowledge and customer relationships in support of operational efforts.
EDUCATION Required Skills:
NOTE: Bachelor’s Degree degree in a related field
• Bachelors Degree + !! years experience
• No Degree + !! years SWE background