Position requires exceptional communication and customer service skills, experience, and proficiency with patient registration functions. There is a strong preference for work experience with people who have mental health needs. Candidate must be punctual, dependable, and flexible with assignments. This position reports to the medical provider on duty for clinical supervision and to the Lead MA and Director of Clinical Operations for administrative supervision. Daily work hours may vary with minimal evening or weekend hours. The scope of service includes comprehensive primary medical and behavioral healthcare for homeless adults and limited pediatric care.
• Registers new patients, verifies information on returning patients
• Answers phone, makes appointments
• Gathers data for reports
• Assists with Quality Improvement projects
• Performs other tasks or special assignments as necessary
• Supports clinical provider and care team to ensure coordinated care for patients
• Maintains proper documentation in patient’s electronic medical record
• Helps to maintain a clean and organized clinic environment
• Performs phlebotomy and waive testing
• Performs other duties as assigned
• Exceptional customer service skills
• Experience with patient management and electronic medical records systems
• Is self-directed with good organizational skills
• Communicates and works well within a collaborative team environment
• Is sensitive in working with homeless/medically underserved populations
Required: High school diploma/G.E.D. and completion of a Medical Assistant Training program through an accredited institution.
Required: Two years of previous Medical Assistant experience.
Preferred: Experience working with homeless/medically underserved people and people with mental illness.
Required - Basic Life Support certification (BLS)
Required: Certification as a Medical Assistant through an accredited professional organization (CMA, RMA, NCMA, or CCMA), or willing to become certified within six months of hire. Must provide proof of the required certification.
No corrective actions within the last 12 months within the Baylor College of Medicine system.