Call Center Delivery support

Location: Rancho Bernardo Corporate
City: San Diego
Department: Call Center
Employment duration: Full-Time
Pay range: $13.50

Description

Job Description
JOB TITLE:
DELIVERY SUPPORT ASSOCIATE

¨ EXEMPT x NON-EXEMPT


 

JOB SUMMARY:

To provide the highest level of customer service, while continually improving and increasing efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provides courteous and professional customer service to customers.
  • Completes the E/E report.
  • Knows computer functions and is proficient in E1 and C1.
  • Assist customers with their delivery time frame and current status.
  • Informs customers of delivery updates regarding driver’s route if any delays and/or call a heads.
  • Confirms delivery with customers to assure their delivery of goods was to their satisfaction.
  • Provides delivery support to the drivers.
  • Respond to all emails; includes internal emails, shorts, customer emails, or any other emails to delivery support
  • Answer all incoming calls from all queues
  • Completes the SDD calls/txt report @2pm, 4pm, 6pm
  • NAH/PPD report @9am, 1pm, 4p, 8pm
  • Delivery progress outcome comments- check throughout the day. Check for discrepancies
  • Respond to all code change request emails
  • Inspections on merchandise (going in/out)
  • Snapshot code check (delivery)
  • Returns merchandise
  • Follow ups (external/internal)
  • Provide customer service for any walk-in customers at CPU or lobby if needed

ADDITIONAL RESPONSIBILTIES:

  • Able to work flexible schedule to include nights, weekends, and holidays
  • Has to be able to meet the needs of the company, which may include: relocating and change in schedules/shifts.
  • Needs to be organized, self-driver, and reliable.
  • Follows dress code: Professional attire.
  • Follows safe work environment.

Jerome's Furniture provides a team-oriented retail environment. We also offer a competitive benefits package including:

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long Term Disability Insurance

MATCHING 401(k) plan

Sick Pay

Vacation Pay

NOTE: All positions require the ability to pass a background check, pre-employment drug test and the willingness to work retail hours including evenings, weekends and holidays. EOE/ AA/MFDV Drug-Free Workplace.

Required experience:

  • customer service: 1 year




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