Provides highly visible customer support through the performance of on-site installation as well as performing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Serves as company liaison with customer on administrative and technical matters for assigned projects.
Able to perform installation, calibration, repair and maintenance of equipment at customer site, troubleshoot electrical/electronic systems, assemblies and subassemblies from using block diagrams schematics etc. Computer literate, able to perform Software upgrades.
Able to work independently
Develop strong customer relationships at multiple levels in the customer organization.
Manage customer's expectations
Manage day-to-day service activities including but not limited to escalation support
Work with end users to schedule work tasks
Report and track assigned activities for projects at customer sites
Perform preventative and corrective maintenance tasks as assigned
Maintains and supports service of the equipment at customer
Compiles data for and prepares regularly scheduled or special reports, analyses and statements.
Interfacing with customer on technical matters.
Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a strategic perspective for business results.
Basic process experience and knowledge to be able to run and perform basic process troubleshooting is a plus
Drives key projects to improve uptime and equipment performance
Comply to and ensures all safety requirement are satisfied and current as per local, customer, and corporate requirements
Drives key metrics such as costs and equipment uptime to ensure meeting the company's goals and customer's expectations
Domestic/international travel may require up to 25% and may have a short notice of 24 hours
Other supporting responsibilities may be assigned by management
Equal Opportunity Employer
Mattson Technology Inc. is proud to be an Equal Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.