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Help Desk Technician

Location: Maryland
Position City: Frederick
Position State:
Position Zip Code: 21702
Country: United States

Description

Our client is a rapidly innovative growing company who specializes in Cyber Security.

They are currently seeking a Help Desk Technician in Frederick, MD.
 


JOB DESCRIPTION

Our client is looking for a Help Desk Technician to serve our ARMY customer in Frederick, MD at Ft. Detrick.  We are seeking a highly motivated, innovative professional to provide excellent customer service solutions.    The Help Desk Technician will work in a team environment to assist in supporting ITA end users.

Responsibilities:
• Provides technical support as required in data management, document control, computer support, project control, and other related areas 
• Tier 1 service encompasses receiving phone calls, emails, chat, instant messaging, texts
• Documenting and triaging the request; solving or escalating the request
• Tracking request status and providing routine progress updates to the customer; and following up with the customer on the resolution of ticket for completeness/quality and satisfaction. 

 

REQUIRED SKILLS AND EXPERIENCE

• High school diploma or 3 years applicable experience
• Current A+ certification
• IT/Customer service experience (good people skills) 
• Experience with Remedy 7.1 preferred
 


REQUIRED EDUCATION

• High school diploma or 3 years applicable experience
• CompTIA A+ ce Certification

 

REQUIRED SECURITY CLEARANCE

• Active Secret clearance
 
 
 
EOE M/F/Disability/Vet

Our Client will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.





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