Globex Support Analyst

Locations: London
ID: 13972


CME Group: Where Futures Are Made

CME Group ( is the world’s leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day – whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. With 2,500 employees located around the world, we’re small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

GCC Analyst (London)

ID: 13972

Shift: Monday to Friday 06:30 – 15:00

Job Description:

The GCC Analyst is responsible for the daily operations of Globex and OTC platforms, along with performing first level product and market support for CME Group customers. The candidate will deliver Globex and OTC critical assistance including error trade, order status, order cancel and net position support. In addition, the analyst will deliver advanced technical assistance covering front-end, trading platform, and match engine functionality, while also providing advanced informational assistance on markets, products and exchange trading systems. The analyst will also be expected to take a leading role in complex data analytics and visualization projects and possess demonstrable experience in applying machine learning to large datasets.

Desirable Candidates:

  • Previous experience within trading support, market analysis and customer support
  • An understanding of Commodities, Interest Rates, Energy and Foreign Exchange Derivative Markets
  • Knowledge of Futures, Options on Futures and Over-the-Counter (OTC) products across multiple asset classes
  • Applicants must be able to demonstrate strong verbal, written and problem-solving skills
  • An understanding of electronic trading; i.e. algorithmic behaviour, order types
  • Advanced data analytics
  • Data cleansing and data quality techniques
  • Knowledge of Blockchain concepts
  • Strong problem-solving skills with an analytical mindset
  • Innovative approach to tackling challenges
  • Experience or knowledge in Machine Learning

Skills and Software Requirements:

  • Proficient with Microsoft Office with advanced abilities with Excel and Python

Language Requirements:

  • Fluent in English both verbal and written
  • Other European languages desirable, but not essential
As the world’s leading and most diverse derivatives marketplace, CME Group ( is where the world comes to manage risk. Based in Chicago, with offices in New York, London, Singapore, Calgary, Houston, São Paulo, Singapore, Tokyo and Washington D.C., our team of more than 2,500 employees has an impact on the global economy every day. We offer:
  • The widest range of global benchmark futures and options available across all major asset classes;
  • The most advanced trading technology;
  • Industry-leading clearing and risk management capabilities;
  • A relentless customer focus, serving leading investment and commercial banks, hedge funds, proprietary trading firms, pension funds, sovereign wealth funds, asset managers, corporations and individual traders; and,
  • A great place to work.
With this strong foundation in place, we are looking to continue growing our business in both listed and over-the-counter markets. To support this growth, we are seeking highly motivated individuals to help foster our corporate culture and uphold our core values of leading with conviction and integrity, advancing the global economy, building lasting relationships and acting with ingenuity every day. 
We hope you will consider joining our world-class team.



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