Mgr Tech Ops Engineering-India

Locations: Bangalore
ID: 13995

Description

CME Group: Where Futures Are Made

CME Group (www.cmegroup.com) is the world’s leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day – whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. With 2,500 employees located around the world, we’re small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

The Mgr Tech Operations Engineering engages in the mgmt of the TOCC team. This team monitors all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within Clearing & Trading business units escalates in a timely & efficient manner following guidelines developed within dept. to appropriate next level of support; accurately reports incidents to mgmt & documents incidents & request handled whether received by alerting tools or customers (internal or external).

Principal Accountabilities:
• Collaborates with support staff to develop recovery procedures to coincide with new system rollouts. Collaborates with support teams and lead staff with early detection and problem prevention for timelier recovery.
• Develops working relationships with support teams to assist with early detection and problem prevention. Experience with proactive issue identification is a plus.
• Expertise in crisis management - leads crisis line and activates the command and control functions.
• Identifies and innovates trends in monitoring and improves detection through creation of better processes.
• Independently manages a team accountable for engineering secure, scalable and reliable technology solutions.
• Notifies all management staff of ongoing issue, timeline, and recovery.
• Provides direction for specific ownership with command and control activities. Determines whether issue is customer impacting and if broad escalation is required.
• Supports Saturday testing and maintenance window on behalf of Technology Operations. Reviews Emergency Change Controls for approval while ensuring risk to the organization is mitigated. Works closely with the Problem-Change Management Team to help eliminate problems and prevent future incidents. Works closely with the Business to provide a high level of Customer Service.

As the world’s leading and most diverse derivatives marketplace, CME Group (www.cmegroup.com) is where the world comes to manage risk. Based in Chicago, with offices in New York, London, Singapore, Calgary, Houston, São Paulo, Singapore, Tokyo and Washington D.C., our team of more than 2,500 employees has an impact on the global economy every day. We offer:
 
  • The widest range of global benchmark futures and options available across all major asset classes;
  • The most advanced trading technology;
  • Industry-leading clearing and risk management capabilities;
  • A relentless customer focus, serving leading investment and commercial banks, hedge funds, proprietary trading firms, pension funds, sovereign wealth funds, asset managers, corporations and individual traders; and,
  • A great place to work.
 
With this strong foundation in place, we are looking to continue growing our business in both listed and over-the-counter markets. To support this growth, we are seeking highly motivated individuals to help foster our corporate culture and uphold our core values of leading with conviction and integrity, advancing the global economy, building lasting relationships and acting with ingenuity every day. 
 
We hope you will consider joining our world-class team.


 

 





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