Move Canada, home of Top Producer’s innovative and award-winning products, has been serving the real estate market in North America for many years. By designing and developing the best suite of products on the market, Move Canada is at the forefront of both the real estate and software development industries!

We are one of the largest software development companies in BC and we offer an exciting, challenging and fast-paced environment where talented professionals can prosper. If you have a resourceful "can-do" attitude and you'd like to join a successful and innovative high-tech company, we'd like to hear from you. 

Customer Care Tier 2 Representative

Location: Richmond, BC
Req Number: 5492

Description

We are seeking a motivated, knowledgeable individual to join our Customer Care Tier 2 team.  The successful candidate will be responsible for resolution of escalated Top Producer product, technical, and customer based issues. They will occasionally assist in handling overflow cases escalated to our Resolution team, test and document product issues, and work on department projects related to product or customer relationships.

Position Duties and Responsibilities

  • Provide technical support for a range of company products at a front line or Tier 2 level.
  • Identify and resolve complex technical problems escalated to the highest levels.
  • Provide top notch service for escalated customer relationship issues.
  • Occasionally handle and resolve overflow Research incidents.
  • Occasionally work on product testing and documentation of product defects, and other department projects.
  • Handle escalated cancellation requests.
  • Prevent cancellations and retain customers by aligning needs with product solutions.

Qualifications

  • Excellent written and verbal English skills.
  • Strong organizational skills and attention to detail.
  • Have demonstrated detailed product knowledge of Top Producer applications.
  • Have demonstrated good working knowledge of operating systems (particularly Windows 7, Windows 8 and Apple iOS)
  • Have demonstrated the ability to work independently and efficiently.
  • Have demonstrated the ability to provide best in class customer service.
  • Consistently met and/or exceeded current department phone performance targets.
  • Post-Secondary certificate, diploma, or degree in the field of Computer Technology preferred, but not mandatory.

Move Canada’s total compensation package includes competitive salaries, a comprehensive benefits program, and an RRSP contribution-matching program. In addition we also offer a tuition reimbursement program to help support our employees in reaching their educational goals. 

Our culture includes a professional yet casual environment in which fun also plays a major part. Many company-sponsored events are held throughout the year and we also feature a Games Room complete with big screen satellite TV, foosball tables, pool table and more.
 
We believe in our people and provide them with a work environment that encourages personal growth and advancement. We are an equal opportunity employer that promotes a balanced lifestyle, and supports diversity. Our team is composed of an exciting mix of people from various backgrounds, reflecting the company's commitment to creating one of the best working environments anywhere.




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